Frequently Asked Questions

Gameplay

How to play Unblock Me?
Use your touch screen to slide rectangular wooden blocks back and forth inside the grid. (only left and right, or up and down, depending on the block’s movement), carefully moving them around in sequences so that you can slide the red wooden block out of the grid.

Both versions feature over 18000 puzzles and 4 games modes, Relax, Challenge, Daily Puzzle and Multiplayer.

Please note: Challenge mode tracks your move.
What is the difference between Unblock Me Free and Unblock Me Premium?
Our Unblock Me Premium is basically the paid version of Unblock Me Free. Unfortunately, all our free games have adverts. If you’re sick of pop-up ads while gaming, why not give our paid version a go. It will cost you only $0.99, please note that transferring data between these two is not yet available.
How do I enjoy Unblock Me: Multiplayer Mode?
Our Multiplayer mode lasts 5 minutes. To win the game, you need to solve 5 puzzles as fast as possible. You can also bid on the game (optional) to get a hint if you win. A maximum bid is 5 hints, a minimum bid is 1 hint. Please note: for iOS users, crossing between Unblock Me Premium and Unblock Me Free is not yet available.
How do I invite friends in Multiplayer mode?
You can simply select “Multiplayer Mode”, then you will be redirected to Game Play Center, sign in to your Google Account. Once you have logged into your account, click on the “Friends” icon. From there, you will have options to choose from; auto-pick, nearby players, or find your friends by their Google IDs. LINK to the Google Multiplayer Mode for better gaming experience.
I love Unblock Me, but it is too tough!
We understand your frustration! It can get super frustrating to solve some levels; however, you can pick different difficulties from our ‘Puzzle Packs’ which are available in both Relax and Challenge modes. You can also check out all our games at Kiragames.com
I do not enjoy Multiplayer Mode.
We also have Relax, Challenge and Daily Puzzle modes, if you prefer not to join our Multiplayer mode. Enjoy!
I do not enjoy Unblock Me.
Why not try our other great games - Water Me Please - Link the Block - Fit the Box? We have pretty much something for everybody.
How do I earn free hints?
This is how you can earn hints for free:
  • Playing Unblock Me daily (Daily Login Rewards - you can earn up to 5 hints by logging in 5 days in a row.)
  • Bidding hints in Multiplayer mode
  • Watching rewarded videos (beating a level and win)
  • Winning 3 stars in Challenge mode
  • Winning 3 stars in Daily Puzzle mode
  • Remember to keep an eye out for our special occasional challenges or check out our hint packs that you can purchase within the app!
    How do I earn more hints?
    At the moment, you can earn free hints in the following ways:
  • You earn 3 hints the first time you play the game.
  • You get hints on completing a puzzle pack in the game or by completing special events.
  • We also have some cool hint packs for sale which can be purchased in the app itself.
  • Where is my ‘free hint’ in-game ad?
    It’s possible that either you might have a poor internet connection or the ad provider has not made a video available.
    How many hints can I keep?
  • Unblock Me Free
  • You can collect maximum 5 free hints in Challenge & Daily Puzzle modes by completing each puzzle with 3 stars.
    For Daily Rewards, Store Ads, In-game Ads, there is no limitation. You would not earn any hints from Pop-up Ads.

  • Unblock Me Premium
  • You can collect maximum 5 free hints in Challenge & Daily Puzzle modes by completing each puzzle with 3 stars.
    For Daily Rewards, there is no limitation.
    How do I use hints?
    Simply click on a ‘Light Bulb’ icon, an arrow will tell you which way to move a block. Enjoy!
    How do I switch platforms on Unblock Me?
    Unfortunately, transferring data between different platforms is not yet available. Android saves its data through Google+, and iOS saves to iCloud.
    I cannot play Unblock Me.
    We are sorry to learn about your experience with Unblock Me. Please drop us a PM at Facebook Kiragames with your issues so we can look into this for you. From there we’ll be more than happy to help!
    Can I enjoy Unblock Me without logging in to Google Play?
    You can enjoy Relax, Challenge and Daily Puzzle modes without logging into Google Play Games Services. If you are looking to challenge your friends, try our Multiplayer mode, however, Multiplayer mode requires Google Play logging in.
    My device is not compatible with Unblock Me Free or Unblock Me Premium.
    Unfortunately to enjoy our great games, the minimum iOS version required is iOS1.5.5 / Android OS 4.4.
    Can I play Unblock Me offline?
    Our games can be played offline – without internet connection. The game progress will sync as soon as the device is online again.
    How do I change a language?
    To change the game language, you need to tap on Language (displayed as an American flag at the top right of the home screen). This takes you to the Language screen from where you can change the language.
    How do I change the theme?
    You can simply select ‘Settings’, tap on ‘Themes’. We have almost 15 fabulous themes ranging from seasonal themes to festive themes to choose from.
    I cannot download Unblock Me.
    Please ensure that you are connected to the internet. If your issue remains, try turning the app off and on again. Turn your WIFi/Cellular data off and on again before your launch the store again. If this doesn’t work, please drop us a PM at Facebook Kiragames, so we can help you further with this.
    How do I turn On/Off sounds?
    Simply select ‘Settings’, tap on ‘Sound On/Off’.
    I want more levels.
    You have beaten all the puzzles! Our team is working on bringing you new puzzles. Stay tuned!

    Technical

    I have a refund problem.
    Sorry that you had an unfavourable experience. Here’s a link to the Google Play Refund page.
    I am having trouble with my Google Play Refund.
    As we have no control over Google Play's Refund Policy, we urge you to reach out to Google Play Support again.
    I did not receive the hints that I have paid for.
    We are sorry to learn that you are having trouble with your hints. Please make sure that your purchased went through, you should have received an in-app purchase receipt shortly after the payment as confirmation. Try closing and restarting the apps, If the hints that you purchased still don't show up, please contact Apple Apps Store or Google Play.
    I am seeing inappropriate ads.
    Sorry for the inappropriate advertisement, if you could send us a screenshot of the inappropriate advert, we will forward this to the advertising company and we will do our best to make sure this advert doesn’t appear on our games. You can also report the app on the Play Store, so that Google Play can investigate and take necessary action. This would help prevent others from getting affected.
    How can I pull up my status bar while gaming?
    Try swiping down from the top of the display, the status bar will be displayed for a short period of time before disappearing again.
    My game will not load.
    Please ensure that you are connected to the internet. If your issue remains, try turning the app on and off again, also, try turning your WIFi/Cellular data off and on again before your launch the app again. If this doesn’t work, please pop us over a PM at Facebook Kiragames
    How do I turn On/Off notifications?
    You can simply select “Settings” on the main page, click to set the Notifications for the game to On or Off.
    The game has too many pop-up ads.
    Basically, the ads appear every 5 completed puzzles only on Unblock Me Free. If you are sick of pop-up ads, it will cost you $0.99 to get rid of them. You can get ‘Remove Ads’ from tapping on ‘Store’ on the main page.
    My game will not sync!
    Please make sure that you are connected to the internet then try logging in again. You need to sign in to your Google Play account on the device to be linked to your Google Play profile to begin the sync process.
    Can I recover my unsaved game progress?
    Unfortunately, we are unable to recover unsynced game progress. Feel free to contact us again if you need further help.
    Can I sync data without Google Play Service?
    Unfortunately, to sync - save & load - your game progress requires Google Play Services or iCloud accounts.
    I keep getting a ‘Google Play Services Dialog’ notification.
    Try disabling/enabling Google Play Services and updating it to the latest version which might help you resolve the issue.
    I keep getting a ‘Google Play authentication is required’ notification.
    Sorry for the technical glitch, go to your phone's main Settings menu and then Accounts and simply remove the Google account you have registered (the one that's getting the "authentication is required" message). Once you've done this, you can re-add the account and it should work just fine. If this doesn’t work, please pop us over a PM at Facebook Kiragames.
    I didn't receive ‘Removed Ads’ pack that I've paid for.
    Try tapping on Remove Ads again –without making payment, making sure that your log in account is the same account you used to purchase, making sure that your payment goes through, if the Remove Ads that you purchased still don't show up, please drop us a PM at Facebook Kiragames and send us a copy of the purchase receipt.
    I keep getting a license verification notification.
    Normally, the License Verification Checker appears only the first time you are in Unblock Me Free or Unblock Me Premium. Please make sure that you are connected to the internet then try logging in again. Also, try reinstalling the app should fix the problem for you who have purchased the app from the Google Play store / Apple App store. If this doesn’t work, please pop us over a PM at Facebook Kiragames so we can help you further with this.
    Why am I asked to accept new Privacy Policy?
    The EU General Data Protection Regulation (GDPR) is a European Union regulation (2016/679). It comes into full force on the 25th of May 2018. The aim of GDPR is to protect and enhance all EU citizens data privacy rights. GDPR applies to anyone/any companies holds or processes the data of an EU citizen, regardless of the locations they/the companies are based and enhances the data rights of all EU citizens. For the official document please CLICK.

    To comply with GDPR, we have updated our terms and conditions and privacy policy by updating our processes to ensure your updated rights are protected for the GDPR, ensuring any third party companies, individuals and affiliates we use or act on our behalf are also GDPR compliant, and instructing our staffs on the requirements of GDPR and data privacy procedures.

    When you open the game you will receive a pop-up guiding you through our Terms of Service and our Privacy Policy. By playing our Games you have accepted our Privacy Policy and Terms of Service. You can read more about how we manage your personal data and how we protect your privacy in our privacy policy at Kiragames.com